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This episode features an interview with Kerry Bodine, Consultant & Co-Author of Outside In
Brought to you by our sponsor: MarksAndLogos.com
00:00 Intro Theme
00:11 Introductions/Interview with Kerry Bodine.
Links / topics mentioned:
- Carnegie Melon
- Forrester Research
- Customer Success Manager
- Customer Experience Professionals Association
- Wells Fargo
- SXSW Panel
- Netflix
- Customer Centric Approach
- Responsive Web Design
- World Usability Congress
- Service Design Network Global Conference
- User Experience
- Service Design
- Customer Experience
- Journey Mapping
- Doberman
- EISE – Service Innovation School & Startup Accelerator
- Hyper Island
- Livework São Paulo
- Trello
- Hipmunk
- Tripit
- Interviewing users by Steve Portigal
- styleborg.com
- ieee
- Samsung Wearable Tech
- Apple iPhone
23:52 End Contact Information:
Have an idea for an interview? Contact me on LinkedIn: Gerard Dolan
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Theme music by: Gerard Dolan
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